8/13/2023 0 Comments My freedom plusYou will be asked to provide the following information to begin the process for a replacement pass:Ī lost property number from the police (if you have one) will be recorded on the database Please contact I want to pay over the phoneĪlternatively, you can pay by debit or credit card over the telephone on 03. Please have your debit or credit card to hand. Please note that we do not accept American Express *If you have any issues trying to access your online account, or when trying to create one. If we are not informed within 20 working days your pass will be deemed to be lost. If you do not receive your replacement pass please inform us as soon as possible. Once payment has been received and confirmed you should expect to receive your replacement Freedom Pass in the post within *10 working days. You will need to provide the following information: You will be directed to the 'Registration' page. Click on the 'Create an account now' button. If you do not have an account to manage your Freedom Pass online you can create one. **If your name or address details have changed you will be required to upload or post evidence of your new details. *Please note, if your pass expired recently and you renewed it online you may already have an account. A password reset link is provided if you have forgotten it. Please enter your email address and password. If you already have an account to manage your Freedom Pass online click on the 'Replace online now' button and you will be directed to the online portal. Please have your debit or credit card to hand. Please note that we do not accept American Express Option 1 If your pass is lost or damaged you can pay the replacement fee securely online. To replace your pass please select from one of the following: I want to pay online - There are two options Further information on payment and fares is available here. Please note that whilst you wait for your new pass to arrive you will need to pay for your travel. IMPORTANT: Freedom Pass holders who lose or damage their cards will be charged £12 for replacements.
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